231338
Street-level bureaucracy : dilemmas of the individual in public services
Omslagsbild
Av: Lipsky, Michael, 1940-
Utgivningsår: cop. 2010
Språk: Engelska
Medietyp: Bok
Upplaga: 30th anniversary expanded ed
Förlag: Russell Sage Foundation
ISBN: 9780871545442 0871545446
Omfång: xxiii, 275 s. ; 23 cm
Inne: 0
Antal reservationer: 0
Innehållsbeskrivning
The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy

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